1. How will I know when my question
has been answered?
You will be sent an email that an Expert has
answered your question. If you prefer not to receive email from
NetSkool, you can set this as a preference in your profile when
you first open a NetSkool account, or go to "My Account" and change
your preferences on the tab "My Profile".
2. What if a question doesn't have
a clear answer?
Some questions simply don't have clear, straightforward
answers that can be answered through an online search or through
another reference source. In such cases, Experts will attempt to
provide links to useful background information on the question.
3. The Expert only partially answered
my question. How do I get further clarification?
You have the option to make a comment or request
a clarification once you receive your answer from an Expert. To
request further clarification, log in and go to "My Account". When
you see the list of questions you have asked, click on the question
with the answer you wish to clarify. Once you have clicked on the
question, look at the top of the page and click on the "Clarify
Question" button. Then enter the clarification you desire into the
box. the Expert will be alerted that a clarification has been requested.
4. How do I rate an answer?
First, log in to your NetSkool account. On the "My
Questions" page, you'll see a list of all the questions you've asked
so far. Click on the question whose answer you want to rate. Rate
the answer and add a comment in the dialog box to explain your rating.
Then click the "Submit Rating" button to post your rating to the
site. Please remember that you cannot revise your rating. Therefore,
you should only rate an answer after you have completed the "Answer
Clarification" process and are satisfied with the Expert's work.
5. What if I don't like my answer?
Can I get a refund?
If you are not fully satisfied with your answer,
please send us the correct answer by email or fax. However simply
telling us that the answer is wrong will not work, since we have
to process the refund. If you provide logical proof of the mistake,
we will be more than happy to process your request.
Finally, you can give the Expert a poor rating. If you want a refund,
you'll be asked to explain why you were unsatisfied with your answer,
and this information, along with the question and returned answer,
will be posted on the NetSkool website. NetSkool grants full refunds
for all reasonable requests for up to 15 days after answers are
posted.
6. What is the difference between an "answer" and
a "comment"?
Each
question can receive only one formal "Answer" from an Expert who
can also provide follow up clarifications to their answer. Answers
cost money. Comments can be posted by anyone with a NetSkool account.
People who comment are not paid for their Comments, and they are
not rated for the quality of their Comments by the asker. Comments
are free - there is no charge to the asker of a question for Comments
posted to their question.
7. Do I get charged for comments on my question?
No, you
are not charged for a "comment". You are only charged for an "answer".
Answers and comments are not the same. Answers are provided by NetSkool-approved
Experts. Comments can be provided by any registered user on the
site, which includes but is not limited to approved Experts. Thus,
your fees for a posted question are as follows: $0.50 for posting
the question to the site plus the price at which you have listed
the question when and only when an "answer" is posted to it.
8. How do I tip my Expert?
When you rate your answer, you can also tip the Expert
who provided it. Just enter an amount in the tip box next to the
rating. the Expert will receive 100% of the amount you tip them;
NetSkool will not take a percentage of the tip. Tips are not refundable.
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